Privacy Policy
This policy explains what personal information ECOMSE collects, how we use it, who we share it with and the choices you have.
1. Who this policy covers
This policy applies to visitors of our website, account holders and team members who use the ECOMSE platform.
Shoppers who buy from a storefront built on ECOMSE are customers of that brand. The brand is responsible for its own privacy practices. We process shopper data on the brand's behalf under our Data Processing Addendum.
2. Information we collect
- Account information: name, email address, business name, password and billing details
- Content you provide: brand assets, product details, messages exchanged with your cofounder and files you upload
- Usage information: pages viewed, features used, device and browser type, approximate location and log data
- Communications: support requests, feedback and survey responses
- Information from integrations you choose to connect, limited to what the connection requires
3. How we use information
- To provide, operate and improve the ECOMSE platform and your cofounder
- To build, run and grow your storefront according to your instructions and settings
- To process payments, send invoices and prevent fraud
- To communicate with you about your account, security and service updates
- To understand usage and improve reliability, performance and design
- To comply with legal obligations and enforce our terms
4. Legal bases and sharing
Where required by law, we rely on the following legal bases. These are performance of our contract with you and our legitimate interests in operating and improving the service. They also include your consent where requested and compliance with legal obligations.
You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing that occurred before it.
We do not sell personal information. We share information only as needed to provide the service, with your direction, or as required by law.
Service providers that help us operate, such as hosting, payment processing, email delivery and analytics, receive only the information necessary. They are bound by contractual confidentiality and security obligations.
When you connect a third-party tool, information is shared with that tool as you direct. Its use is governed by that provider's policies.
We may disclose information to comply with law, respond to lawful requests or protect rights and safety. We may also do so in connection with a merger, acquisition or sale of assets.
ECOMSE operates globally. Your information may be processed in countries other than your own. Where required, we use approved safeguards such as standard contractual clauses.
We retain personal information for as long as your account is active and as needed to provide the service. We also retain it to resolve disputes, comply with law and enforce agreements. You can request deletion as described in our Data Deletion page.
5. Your rights
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information, subject to legal exceptions
- Object to or restrict certain processing
- Receive your information in a portable format
- Opt out of marketing communications at any time
- Lodge a complaint with your local data protection authority
6. Security, children and changes
We protect personal information with technical and organizational measures including encryption, access controls and monitoring. No system is perfectly secure, and we encourage you to use strong, unique passwords and two-factor authentication.
ECOMSE is not directed at children under 16 and we do not knowingly collect their personal information. If you believe a child has provided information, contact us and we will delete it.
We may update this policy. Material changes will be announced before they take effect. Questions and requests can be sent to legal@ecomse.app. This policy is effective as of November 8, 2026.
Privacy you can build on
Start free with a platform that treats your data, and your customers' data, with respect.