Help us keep ECOMSE safe and honest
If you encounter a store or content that violates our policies or the law, tell us. We review every report carefully.
What you can report
- Counterfeit or misrepresented products
- Copyright or trademark infringement
- Fraud, scams or deceptive practices
- Harmful, hateful or illegal content
- Spam or unsolicited marketing
- Privacy violations or misuse of personal data
How to report
- 01
Gather details
Note the store address, the specific content and why you believe it violates our policies.
- 02
Send your report
Email abuse@ecomse.app. For intellectual property claims, include proof of ownership.
- 03
We review and act
Reports are assessed by our trust and safety team. Verified violations lead to removal or suspension.
Intellectual property claims
If you are a rights holder, include your contact details and a description of the protected work. Add the location of the infringing content and a statement of good faith.
We may share your claim with the store owner so they can respond. False claims may carry legal consequences.
Reporting questions
Will my report stay confidential?
We protect reporter identities where possible. Intellectual property claims may be shared with the accused party as required.
How long does review take?
Most reports are reviewed within a few business days. Urgent safety matters are prioritized.
Can I appeal a decision?
Yes. Store owners and reporters can request a second review by replying to our decision.
Build a brand the right way
Start free on a platform that protects honest founders and their customers.